Play Smart.
Stay in Control.
pg799 Keeps It Safe.
pg799 is committed to providing Filipino players with a fun, secure, and responsible gaming environment. Whether you are in Manila, Cebu, or Davao, our platform comes with built-in tools that help you stay within your limits — always.
Responsible Gaming at pg799
Responsible gaming is not just a policy at pg799 — it is a core part of how we operate every single day. We believe that gaming should always be an enjoyable form of entertainment, never a source of financial stress or personal harm. That is why pg799 provides every Filipino player with practical, easy-to-use tools and clear information to help them stay in control of their play.
Strict 21+ Age Verification
Every pg799 account undergoes KYC identity verification to confirm the player is at least 21 years of age, as required by PAGCOR. Government-issued IDs are checked before any real-money gaming activity is permitted.
Deposit and Loss Limits
Set daily, weekly, or monthly deposit caps directly from your pg799 account settings. Once your limit is reached, further deposits are automatically blocked for the defined period — no override, no exceptions.
Self-Exclusion Program
Players who feel they need a break can activate a self-exclusion period of 30 days, 90 days, 6 months, or permanent exclusion. During exclusion, your account is fully locked and marketing communications are suspended.
Session Time Reminders
pg799 automatically sends session duration alerts at 30-minute, 1-hour, and 2-hour intervals. You can also set a custom session time limit that will log you out automatically when the period expires.
Reality Check Notifications
Periodic pop-up reality checks show you how long you have been playing and your net win/loss for the session — giving you a clear, honest picture of your gaming activity at regular intervals throughout your play.
24/7 Responsible Gaming Support
Our dedicated responsible gaming support team is available around the clock via live chat on the pg799 platform. Filipino-speaking agents are trained to assist players who may be experiencing gaming-related difficulties.
Taking a Break Is Always an Option
At pg799, we make it easy to step away — no questions, no friction. Self-exclusion is available directly from your account dashboard and takes effect immediately upon activation. Here is how to use it:
Log In to Your pg799 Account
Access the platform from your mobile or desktop browser and navigate to Account Settings in the top menu.
Open Responsible Gaming Settings
Find the "Responsible Gaming" tab inside your account dashboard. All limit and exclusion tools are housed here in one place.
Choose Your Exclusion Period
Select from 30 days, 90 days, 6 months, 1 year, or permanent self-exclusion. Permanent exclusion cannot be reversed.
Confirm and Lock Your Account
Confirm your choice via the verification code sent to your registered mobile number. Your account locks immediately and all pg799 marketing emails are stopped.
Contact Support If You Need Help
If you are struggling and cannot access the dashboard, contact our support team via live chat and an agent will activate the exclusion on your behalf within minutes.
pg799 also participates in the PAGCOR national self-exclusion registry. Players who register with PAGCOR's self-exclusion program will be automatically blocked from all PAGCOR-regulated platforms, including pg799, for the duration of their exclusion period.
Deposit Limit
Cap the total amount you can deposit in a given day, week, or month. Limits take effect immediately when reduced and after a 24-hour cooling period when increased.
Loss Limit
Define the maximum amount you are comfortable losing within a set period. When your loss limit is reached, your session ends automatically until the period resets.
Session Time Limit
Set a hard cap on how long you can play in a single session. Once the limit expires, you are automatically logged out and cannot log back in for a set cool-down window.
Cool-Off Period
Need a short break without a full self-exclusion? Activate a cool-off period of 24 hours, 48 hours, or 7 days. Your account is paused and reactivates automatically at the end of the period.
Reducing any limit takes effect immediately to protect you. Increasing a limit requires a mandatory 24-hour review period before the higher limit is applied — giving you time to reconsider. This delay is an intentional safeguard, not a technical restriction.
Know the Signs of Problem Gambling
Gaming is meant to be fun. But for some players, it can become a problem that affects finances, relationships, and mental health. Being honest with yourself is the first step. Review these warning signs and consider whether any of them apply to you.
Chasing Losses
Placing larger bets to recover money you have already lost — believing the next game will turn things around — is one of the most common and dangerous signs of problem gambling.
Gambling to Escape Problems
Using gaming as a way to avoid dealing with stress, anxiety, relationship issues, or financial problems at work or at home is a warning sign that gaming has moved beyond entertainment.
Hiding Gaming Activity
Lying to family members or friends about how much time or money you spend on gaming, or feeling the need to hide your gaming from the people close to you, is a serious warning sign.
Borrowing Money to Play
Taking out loans, borrowing from friends or family, or using credit cards to fund gaming deposits is a clear indication that your gaming has exceeded safe and healthy limits.
Unable to Stop or Cut Back
Repeatedly trying to reduce or stop gambling but being unable to follow through — even when you genuinely want to — is one of the defining symptoms of a gambling disorder.
Neglecting Work or Relationships
Skipping work, school, family events, or social obligations because of gaming, or finding that gaming is the only activity you look forward to, are signs that professional support may be needed.
// self_assessment · pg799_responsible_gaming_check
Answer these questions honestly. If you answer "yes" to two or more, we recommend reaching out to our responsible gaming support team or one of the organisations listed below.
Have you ever spent more money on gaming than you originally planned to?
Have you ever felt restless, irritable, or anxious when you tried to cut down or stop gaming?
Have you ever borrowed money or sold personal items to fund your gaming activity?
Have you ever missed work, school, or important family events because of gaming?
Have you ever hidden the amount of time or money you spend on gaming from someone close to you?
Have you ever gambled to try to win back money you previously lost?
Where to Get Help in the Philippines
pg799 works alongside Philippine government agencies and mental health organisations to ensure every player has access to professional support. The following resources are available to Filipino players who may be experiencing gambling-related difficulties.
PAGCOR
The Philippine Amusement and Gaming Corporation oversees responsible gaming standards across all licensed platforms in the Philippines. PAGCOR maintains a national self-exclusion registry available to all Filipino players.
pagcor.phNCMH Crisis Line
The National Center for Mental Health provides a 24/7 crisis hotline staffed by trained mental health professionals who can assist Filipinos dealing with gambling addiction, anxiety, depression, and related concerns.
1553 (24/7 Hotline)DOH Mental Health
The Department of Health's mental health programme includes regional resources and referral pathways for Filipinos seeking help for problem gambling, compulsive behaviour, and related mental health issues across all regions.
doh.gov.phpg799 Support Team
Our in-platform responsible gaming team is available around the clock. Filipino-speaking agents can activate self-exclusion, set limits on your behalf, or simply listen if you need to talk about your gaming habits.
Live Chat · 24/7PAGCOR's Responsible Gaming Program requires all licensed operators — including pg799 — to implement player protection tools, train customer-facing staff on responsible gaming practices, and contribute to the national self-exclusion database. pg799 fully complies with all PAGCOR Responsible Gaming Framework requirements. For more information, visit the PAGCOR official website.
pg799 Responsible Gaming Policy Overview
Transparency is a cornerstone of responsible gaming. Here is a summary of the key policies pg799 enforces to protect every Filipino player on our platform.
Age Verification — 21+ Strictly Enforced
All pg799 accounts require government-issued ID verification before real-money play is permitted. Accepted IDs include PhilSys National ID, passport, driver's license, SSS ID, UMID, and PRC ID. Any account suspected of being used by a player under 21 years of age is immediately suspended pending investigation. Parents and guardians are encouraged to use device-level parental controls to prevent underage access.
Responsible Marketing and Bonus Policy
pg799 does not target marketing at players who have self-excluded, set deposit limits, or displayed patterns consistent with problem gambling. Bonus promotions include clear terms and wagering requirements. Players under a self-exclusion order are removed from all marketing lists immediately upon activation of the exclusion. We do not use misleading or high-pressure promotional language designed to encourage excessive gambling.
Staff Training and Intervention
All pg799 customer support agents undergo mandatory responsible gaming training as part of their onboarding and complete refresher training every six months. Staff are trained to identify behavioural indicators of problem gambling, initiate sensitive conversations with at-risk players, and escalate cases to our dedicated responsible gaming team when necessary. We take a proactive, player-first approach to intervention.
Account Closure and Fund Retrieval
Players who choose to permanently close their pg799 account may request a full withdrawal of their remaining account balance at any time. Pending wagering requirements on active bonuses will be forfeited upon voluntary closure. Funds are returned to the player's verified GCash, Maya, BPI, or BDO account within 3–5 business days of the closure request being processed by our accounts team.
Play Safely with pg799
Responsible gaming is built into every part of the pg799 experience. Explore our full range of PAGCOR-regulated games — slots, bingo, Mines, Lucky Piggy, and live casino — knowing that your safety tools are always just one tap away. For players 21 and above only.