pg799 Privacy Policy

This Privacy Policy applies to all personal data collected, stored, used, and disclosed by pg799 in connection with the operation of the pg799 online gaming platform, including the website at pg799.org, any associated mobile applications, customer support channels, and marketing communications.

pg799 acts as the Personal Information Controller (PIC) as defined under the Philippine Data Privacy Act of 2012 (Republic Act 10173, "DPA") and its Implementing Rules and Regulations. Where pg799 engages third-party service providers to process data on its behalf, those providers act as Personal Information Processors (PIPs) under binding data processing agreements.

This policy applies to all registered players, prospective registrants, and visitors to the pg799 platform, regardless of their location, provided that they access the platform in a context where pg799 is the data controller. It does not apply to third-party websites, platforms, or services linked to or from the pg799 platform.

pg799 collects the following categories of personal data, collected directly from you at registration or during the use of the platform, or automatically through the operation of our systems:

pg799 does not collect sensitive personal information — such as racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation — unless explicitly required by PAGCOR regulations or applicable Philippine AML law in specific, documented circumstances.

Where you voluntarily provide personal data of third parties (for example, when completing a referral form), you represent and warrant that you have obtained the necessary consent from those individuals to share their information with pg799 for the stated purpose.

pg799 processes personal data only where a valid legal basis exists under the Data Privacy Act of 2012. The applicable legal bases for our processing activities are:

• Contractual Necessity: Processing is necessary to perform the contract with you — that is, to provide you with access to the pg799 gaming platform, process your deposits and withdrawals, and deliver customer support.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including PAGCOR licensing conditions, Philippine Anti-Money Laundering Act (AMLA) requirements, and tax reporting obligations.
• Legitimate Interest: Processing is necessary for the legitimate interests of pg799, such as detecting and preventing fraud, ensuring platform security, and improving our services, provided those interests are not overridden by your privacy rights.
• Consent: Where required by law or where we rely on consent as the legal basis (for example, for direct marketing communications), we will obtain your freely given, specific, informed, and unambiguous consent before processing. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

pg799 uses the personal data we collect for the following specific purposes:

• To create, verify, and maintain your pg799 account, and to authenticate your identity when you log in.
• To process deposits, withdrawals, and bonus transactions through GCash, Maya, BDO, BPI, Metrobank, and other supported Philippine payment channels.
• To perform Know Your Customer (KYC) and age verification checks as required by PAGCOR regulations, confirming that you are at least 21 years of age.
• To detect, investigate, and prevent fraud, money laundering, match-fixing, bonus abuse, and other prohibited activities under Philippine law and pg799's Terms and Conditions.
• To provide you with customer support, respond to your enquiries, and resolve disputes or complaints.
• To personalise your gaming experience, including game recommendations and responsible gaming prompts tailored to your usage patterns.
• To send you transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — that are essential to the operation of your account.
• To send you promotional and marketing communications about pg799 bonuses and games, where you have opted in to receive such communications and subject to your right to unsubscribe at any time.
• To comply with our obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine regulatory authorities.
• To improve the pg799 platform through analysis of aggregated, anonymised usage data and player feedback.

pg799 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your user experience. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the platform to function. These cookies enable core features such as login session management, security token validation, and load balancing. They cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings, responsible gaming limit configurations, and display options. These cookies improve your experience but are not essential to the platform's operation.
• Analytics Cookies: Collect anonymised data about how players navigate the platform, which games are most played, and where technical errors occur. pg799 uses this data to improve platform performance and the overall player experience.
• Security Cookies: Used to detect and prevent fraudulent account access, bot activity, and multi-accounting, in compliance with our PAGCOR obligations.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from accessing the pg799 platform. Disabling functional or analytics cookies will not affect your ability to play but may limit personalisation features. Note that pg799 does not use third-party advertising cookies.

pg799 does not sell, rent, or trade your personal data. We share personal data only in the following specific circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: GCash, Maya, BDO, BPI, Metrobank, and other payment service providers receive the minimum personal and financial data necessary to process your transactions securely.
• Game Providers: Third-party game studios (including PG Soft and other licensed providers) may receive a pseudonymous player identifier and game session data for the purpose of delivering game content and resolving technical disputes. They do not receive your full identity or financial data.
• KYC and Fraud Prevention Providers: Specialist identity verification and anti-fraud service providers may process your identity documents and biometric data under binding contracts that prohibit any secondary use.
• Regulatory Authorities: pg799 is legally obligated to disclose player data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and other competent Philippine authorities upon lawful request or as required by our operating license.
• Professional Advisers: Legal counsel, auditors, and compliance consultants engaged by pg799 may access personal data on a need-to-know basis under professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of pg799 or its assets, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. Affected players will be notified in advance.

pg799 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data must be retained beyond these periods due to ongoing legal proceedings, regulatory investigations, or unresolved disputes, pg799 will retain the relevant data until the matter is fully resolved and will restrict access to it in the interim.

pg799 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit TLS encryption for all data in transit between your device and pg799 servers.
• AES-256 encryption for sensitive data at rest, including government ID documents and masked payment credentials.
• Multi-factor authentication (MFA) for all pg799 administrative access, including customer support and back-office systems.
• Role-based access controls ensuring that pg799 staff can only access the personal data categories required for their specific job function.
• Regular third-party penetration testing and vulnerability assessments of platform infrastructure.
• Comprehensive security logging and real-time anomaly detection for both player-facing and internal systems.
• A documented Incident Response Plan that activates within one hour of a confirmed or suspected data breach.

Despite these measures, no online system can guarantee absolute security. Players are advised to use strong, unique passwords for their pg799 account and to enable two-factor authentication where available. pg799 will never ask for your password through any communication channel.

pg799 is strictly an adult gaming platform. In compliance with PAGCOR regulations, only persons aged 21 years and above may register an account or participate in any gaming activity on the platform. pg799 does not knowingly collect personal data from individuals under the age of 21.

pg799's primary data storage and processing infrastructure is located within secure data centres. Where personal data is transferred to third-party service providers based outside the Philippines — for example, internationally operating game studios or cloud infrastructure providers — pg799 ensures that such transfers comply with the cross-border data transfer provisions of the Data Privacy Act and applicable NPC issuances.

Specifically, pg799 ensures that any international data transfer is covered by one or more of the following safeguards:

• A binding data processing agreement incorporating the NPC's standard contractual clauses or equivalent protections.
• The recipient country has been assessed by the NPC as providing an adequate level of data protection.
• The transfer is necessary for the performance of your contract with pg799 (for example, to deliver game content from an internationally hosted game server).

Players may request information about the specific safeguards in place for any international transfer of their personal data by contacting the pg799 Data Protection Officer.

As a data subject under the Philippine Data Privacy Act, you have the rights described in the "Your Rights" section above. To exercise any of these rights, please submit a formal data subject request to pg799's Data Protection Officer using the contact details in Section 13.

pg799 will acknowledge your request within 48 hours of receipt and will fulfil it within the statutory timeframes prescribed by the Data Privacy Act and applicable NPC circulars. In some cases, we may need to verify your identity before processing the request — particularly for access, portability, or erasure requests — to ensure we do not disclose or delete data at the request of an unauthorised third party.

Where pg799 is unable to fulfil your request — for example, because fulfilling it would conflict with our legal obligations under AMLA or PAGCOR regulations — we will explain the reason in writing within the applicable response period. You have the right to lodge a complaint with the National Privacy Commission if you believe pg799 has failed to uphold your data subject rights.

pg799 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or NPC guidance. The revised policy will be published on the pg799 platform with the updated effective date clearly indicated at the top of the document.

Where changes are material — meaning they significantly affect your rights or the way we process your personal data — pg799 will provide advance notice of at least seven (7) calendar days by email to your registered address, or by a prominent notice on the platform upon login, before the changes take effect. For non-material updates such as formatting corrections or clarifications that do not affect substance, the revised policy will take effect immediately upon publication.

Your continued use of the pg799 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any material change, you may close your account and request deletion of your personal data in accordance with Section 7, subject to applicable legal retention requirements.

pg799 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. All data subject requests, privacy concerns, and consent withdrawals should be directed to the DPO using the contact details below.

For general enquiries about the pg799 platform that are not related to data privacy, please use the live chat feature available on the platform, which is staffed around the clock by Manila-based support agents fluent in English and Filipino.

pg799 is registered with the National Privacy Commission of the Philippines as a Personal Information Controller. Our NPC registration is maintained and renewed in accordance with NPC registration requirements for online gaming operators operating under a PAGCOR license.